Pros and Cons of New York’s Regulation of Financial Institutions and Chatboxes
Chatbots, powered by artificial intelligence (AI), have become increasingly prevalent in the banking industry. The implementation of chatbots in banking increases customer satisfaction and loyalty through offering instant and round-the-clock support to handle a large volume of customer queries and address customer inquiries promptly. Around 37% of the U.S. population engaged with a bank’s chatbot […]